Privacy Policy waja66

This Privacy Policy is issued by waja66 ("we", "platform", "waja66") and applies to all users who access or use the waja66 website at waja66.org and any services related to it. By continuing to use our platform, you agree that you have read, understood and accepted the terms in this Privacy Policy.

We take our responsibility in managing your personal information seriously. This policy is set out clearly so you know exactly what data is collected, why it is collected, who can access it, and how you can manage your own information.

waja66 collects various types of information depending on how you interact with our platform. This information falls into two main categories: information you provide directly, and information collected automatically during use.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — for age verification (21 years and above)
• Active email address and mobile phone number
• Your waja66 account username and password
• Payment method information: e-wallet (Touch 'n Go, Boost), DuitNow account, FPX details, or cryptocurrency wallet address
• Identity verification documents uploaded during the KYC process
• Communication records with our customer support team

Information collected automatically:

• IP address and approximate geographical location
• Device type, model and operating system used
• Web browser type and version
• Pages visited, session duration and navigation patterns
• Technical log data including error messages and system activity
• Cookie data and device identifiers (see Section 5)

Every piece of information collected by waja66 is used only for legitimate purposes in line with the services we offer. We do not use your data for other purposes without prior notice or your consent.

The main purposes for using your information include:

• Registration and maintenance of your waja66 account
• Identity verification and compliance with KYC requirements under our international licence
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Age verification to ensure only users aged 21 and above use the platform
• Delivery of 24/7 customer support via live chat and email
• Sending notifications related to your account, bonuses and service updates
• Prevention of fraud, money laundering and activities that violate the law
• Internal analysis for improving the user experience on the waja66 platform
• Compliance with legal obligations and directions from regulatory bodies

waja66 does not sell or transfer users' personal information to third parties for marketing or commercial purposes. However, there are certain situations where sharing data with selected partners is necessary to allow us to operate our services properly.

We only share your information with:

• Payment service providers that handle your deposit and withdrawal transactions — including Touch 'n Go processors, DuitNow, the FPX network, Boost and cryptocurrency platforms
• Authorised game software providers for technical and game management purposes
• Security and anti-fraud firms that help us detect and block suspicious activity
• Authorities and regulatory bodies when required by law or court order
• IT administrators and cloud infrastructure providers that manage our technical systems, subject to strict confidentiality agreements

All third parties involved in processing waja66 user data are bound by data protection agreements that set security standards consistent with this policy.

The waja66 platform uses cookies and similar tracking technologies to improve the user experience, understand usage patterns and ensure the security of your login session.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how pages are browsed for technical improvements. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Store your preferences such as language and display settings to make repeated use easier.
• Analytics Cookies: Used internally to analyse traffic and user patterns for platform development purposes.

You can manage or delete cookies through your web browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the waja66 platform.

As a platform operating under international licensing, waja66 may store and process your personal information on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including appropriate data transfer agreements and technical measures to ensure a level of data protection equivalent to this policy.

We ensure that any third party receiving your data outside Malaysia is bound by data protection standards no lower than those we apply on this platform.

waja66 only retains your personal information for as long as it is needed for the purposes stated in this policy, or as required by applicable laws and licensing requirements.

• Active account records are kept for the duration your account is active plus at least seven (7) years after account closure, to meet audit and legal compliance requirements
• Financial transaction records are kept for the minimum period required by the relevant authorities
• Customer support communication logs are kept for a reasonable period for reference and complaint resolution purposes
• Anonymised analytics data may be kept for a longer period for statistical and service improvement purposes

When your data is no longer needed, it will be securely deleted or anonymised using proper technical procedures.

waja66 implements various technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure or accidental destruction.

• SSL/TLS encryption for all communications between your browser and waja66 servers
• Password storage using secure hashing methods — we do not store passwords in plain text
• Two-factor authentication (2FA) is available as an additional security layer for user accounts
• Continuous system monitoring to detect any suspicious activity or unauthorised access attempts
• Regular security testing by internal and external cybersecurity teams
• Clear incident response procedures for data breach situations

As a waja66 user, you have certain rights regarding your personal information. We respect these rights and provide accessible channels for you to exercise them.

Your rights:

• Right of Access: You may request a copy of the personal information we hold about you
• Right of Rectification: You may request correction of any information that is inaccurate or incomplete
• Right of Erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform

To submit any request relating to the rights above, please contact the waja66 support team via live chat available 24/7 or by email at [email protected]. We will process your request within a reasonable time and keep you informed of its progress.

The waja66 platform is exclusively for users aged 21 and above. We do not knowingly collect or process personal information of individuals under the age of 21. This policy is part of our commitment to responsible gambling.

During the account registration process, users are required to confirm that they are at least 21 years old. Should we find that personal information of an underage individual has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.

waja66 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users via an in-platform notification or by email to the address registered to your account, at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this page will be updated whenever changes are made to this policy. We encourage you to review this page periodically so you remain aware of our latest privacy practices.

Your continued use of the waja66 platform after the effective date of any change constitutes your acceptance of the updated version of the Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the waja66 team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week, in Malay and English
• Email: [email protected]

Our team will endeavour to respond to all data privacy enquiries within a reasonable time. For complaints requiring in-depth investigation, we will keep you informed of the progress and estimated resolution time.